At 345ph, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you hold as a data subject under Philippine law.
These highlights summarise our core privacy principles. The full Policy below contains the complete and legally binding details.
All personal data processing at 345ph complies with the Republic of the Philippines' Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations. Your data is handled lawfully, fairly, and transparently.
As a 345ph account holder and data subject under Philippine law, you have enforceable rights over your personal data — including the right to access, correct, delete, and object to its processing. We provide clear channels to exercise all of these rights.
345ph does not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing or commercial purposes. Your information is used solely to operate and improve the 345ph platform and to comply with our legal obligations.
Personal data held by 345ph is stored using industry-standard encryption and access controls. We conduct regular security assessments and apply the technical and organisational measures required by the National Privacy Commission's security guidelines.
We keep your personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
345ph sends promotional communications only to Players who have given explicit consent. You can withdraw consent to marketing at any time by updating your communication preferences in your account settings or by contacting our support team.
This Privacy Policy ("Policy") describes how 345ph ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Data Subject") who access or use the 345ph online gaming platform at 345ph.club, including all associated games, payment services, promotions, and customer support channels.
345ph is committed to protecting the privacy of all users in a manner that is consistent with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC"). We also comply with applicable data protection requirements imposed by the Philippine Amusement and Gaming Corporation ("PAGCOR") as part of our licensing obligations.
By registering an account with 345ph or by continuing to access the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we collect and process your personal data as described in this Policy, please do not use the 345ph platform.
For the purposes of the Data Privacy Act of 2012 and this Policy, 345ph acts as the Personal Information Controller (PIC) in respect of all personal data collected through the 345ph platform. As PIC, 345ph determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in compliance with applicable Philippine law.
Where 345ph engages third-party service providers — such as payment processors, game suppliers, or customer support tools — to process personal data on 345ph's behalf and under 345ph's documented instructions, those parties act as Personal Information Processors (PIPs) and are contractually obligated to maintain appropriate security and confidentiality measures consistent with the DPA.
345ph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and with the Data Privacy Act. The DPO may be contacted through the channel described in Section 15 of this Policy.
345ph collects only the personal data necessary to provide its gaming and financial services, fulfil its legal and regulatory obligations, and maintain a secure and fair platform. The categories of personal data we collect are set out in the table below.
| Data Category | Specific Data Points | Collection Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration, KYC/AML compliance, age verification |
| Contact Data | Email address, Philippine mobile number, residential address | Account management, OTP delivery, customer support, legal notices |
| Verification Data | Government-issued ID images (PhilSys National ID, UMID, Driver's Licence, Passport), selfie or liveness check | PAGCOR-mandated KYC identity verification |
| Financial Data | GCash account number, Maya account details, bank account names and numbers, transaction history, deposit and withdrawal records | Payment processing, AML monitoring, fraud prevention, withdrawal verification |
| Account Data | Username, hashed password, account preferences, login history, device fingerprints | Account access, security monitoring, fraud detection |
| Gaming Data | Game session logs, bet amounts, game outcomes, bonus usage, wagering history | Service delivery, responsible gaming monitoring, PAGCOR compliance reporting, dispute resolution |
| Technical Data | IP address, browser type and version, operating system, device identifiers, time zone, referring URL | Platform operation, security, analytics, geographic access control |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer support, dispute resolution, quality assurance, legal record-keeping |
| Marketing Data | Communication preferences, promotion participation records, referral data | Marketing communications (consent-based), promotion administration |
345ph collects your personal data through the following channels and means:
Under the Data Privacy Act of 2012, all processing of personal data must be based on a lawful criterion. 345ph processes your personal data on the following legal bases, depending on the specific purpose:
345ph uses the personal data it collects for the following purposes:
345ph does not sell, rent, or trade your personal data to unaffiliated third parties for their own independent commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
345ph engages third-party service providers to support platform operations under strict contractual data processing agreements that prohibit use of your data beyond the specific services rendered. These include:
345ph may disclose personal data to PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, the Bureau of Internal Revenue, the National Bureau of Investigation, or other competent Philippine government authorities where disclosure is required by law, court order, or valid regulatory mandate. 345ph will, where legally permitted to do so, notify affected Players of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or substantially all of 345ph's business or assets, personal data held by 345ph may be transferred as part of that transaction. In such an event, 345ph will provide notice to affected Players and ensure that the receiving entity is bound by privacy obligations no less protective than those contained in this Policy.
For the avoidance of doubt: 345ph does not at any time sell, licence, or otherwise transfer personal data to data brokers, advertising networks, or any other unaffiliated commercial third party for their independent marketing, targeting, or profiling purposes.
The 345ph platform uses cookies and similar client-side technologies (such as local storage and session tokens) to operate essential platform functions, maintain your login session, and analyse aggregate usage patterns to improve the platform experience.
You may manage your cookie preferences through your browser settings. Most browsers allow you to view, delete, and block cookies. Please note that disabling essential cookies will prevent you from logging in to or using the 345ph platform. Information on managing cookies is available in your browser's help documentation.
345ph retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
345ph implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures are commensurate with the sensitivity of the data processed and are consistent with the security requirements imposed by the National Privacy Commission under the Data Privacy Act.
In the event of a personal data breach that is likely to result in harm to affected Data Subjects, 345ph will comply with its notification obligations under the Data Privacy Act, including notifying the National Privacy Commission within 72 hours of becoming aware of the breach and notifying affected Players without undue delay.
Under the Data Privacy Act of 2012, all Filipino data subjects — and international data subjects whose data is processed by Philippine-registered controllers — hold the following enforceable rights with respect to their personal data. 345ph respects and facilitates the exercise of all of these rights.
Request confirmation of whether 345ph processes your personal data, and receive a copy of the data we hold about you.
Request correction of inaccurate, incomplete, or outdated personal data held by 345ph in your account records.
Request deletion of personal data that is no longer necessary, processed without valid legal basis, or processed in violation of the DPA — subject to 345ph's legal retention obligations.
Object to processing of your personal data based on legitimate interests, including profiling, and to the processing of your data for direct marketing purposes at any time.
Receive your personal data in a structured, commonly used, machine-readable format and, where technically feasible, request transfer to another controller.
Request restriction of processing in specific circumstances — for example, while you contest the accuracy of data or object to processing based on legitimate interests.
File a complaint with the National Privacy Commission and seek compensation for damages sustained as a result of inaccurate, incomplete, false, unlawfully obtained, or unauthorised use of your personal data.
Withdraw consent to any processing activity based on consent (including marketing communications) at any time, without affecting the lawfulness of prior processing.
To exercise any of the rights listed above, please contact 345ph's Data Protection Officer using the contact details in Section 15. 345ph will respond to verified data subject requests within thirty (30) days of receipt. Where a request is complex or numerous, the response period may be extended by up to an additional thirty (30) days with prior notice and explanation.
To protect your privacy, 345ph will verify your identity before processing any data subject request. We may ask you to confirm your registered email address, mobile number, or provide a copy of your identification document.
The 345ph platform is strictly restricted to individuals aged 21 years and older, as required by PAGCOR's regulatory framework. 345ph does not knowingly collect or process the personal data of individuals below the age of 21.
Age verification is conducted as part of the mandatory KYC process before withdrawal is enabled. If 345ph becomes aware that personal data has been collected from an individual below the minimum age requirement, that individual's account will be suspended immediately, all collected personal data will be deleted as soon as reasonably practicable (except where retention is required for legal or regulatory purposes), and any funds associated with the account will be handled in accordance with applicable regulations.
Parents or guardians who believe that a minor in their care has registered a 345ph account should contact 345ph support immediately via live chat or at [email protected] so that the matter can be addressed promptly and in accordance with our obligations under the Data Privacy Act.
Some of 345ph's service providers — including certain cloud infrastructure providers, game suppliers, and KYC technology vendors — may be located outside of the Philippines, meaning that personal data may be transferred to and processed in countries other than the Philippines.
Where personal data is transferred outside the Philippines, 345ph ensures that appropriate safeguards are in place to protect your data in a manner consistent with the Data Privacy Act. These safeguards include contractual data transfer agreements incorporating the data protection standards required by the National Privacy Commission, and assessment of the recipient country's data protection framework prior to transfer.
By using the 345ph platform, you acknowledge and consent to the transfer of your personal data to 345ph's service providers in other countries for the purposes described in this Policy. 345ph will not transfer personal data to any jurisdiction that does not provide an adequate level of data protection without appropriate contractual safeguards in place.
345ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, Philippine law, PAGCOR regulatory requirements, or NPC issuances.
Material changes to this Privacy Policy — such as changes to how we use your personal data, changes to data retention periods, or changes to your rights — will be communicated to registered 345ph Players through at least one of the following methods: an in-platform notification displayed upon login, an email to your registered email address, or an SMS to your registered mobile number, no less than fourteen (14) days before the change takes effect.
The date of the most recent review of this Policy is indicated at the top of this page. Your continued use of 345ph following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you may request account closure in accordance with the Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or 345ph's handling of your personal data, please contact our Data Protection Officer through the following channels:
345ph will acknowledge receipt of your privacy query or data subject request within three (3) business days and will provide a substantive response within thirty (30) days, as required by the Data Privacy Act.
If you are not satisfied with 345ph's response to your privacy concern, or if you believe that 345ph has violated your rights under the Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent government body responsible for overseeing compliance with the Data Privacy Act and handling complaints from Filipino data subjects.
Play with confidence knowing your personal data is handled with care, in full compliance with Philippine law. Create your 345ph account and experience secure online gaming built for Filipino players.